Terms and conditions


Users of the Services offered by LetteraSenzaBusta acknowledge and accept these terms and conditions including the Privacy Policy.

Owner of LetteraSenzaBusta and related Services

Innovation Online Ltd
Tallin house, 2 Tallis Street, EC4Y 0AB London (UK)
Company Number: 09301098
Vat Number: GB206342932

Fax: +44 2035293660
Skype: letterasenzabusta.com

Information about LetteraSenzaBusta

LetteraSenzaBusta is an online portal and a mobile app used to manage sending of priority mail, registered letters, and direct advertising mail online, via one’s own electronic device (i.e., smartphone, tablet, PC), without printing documents or stuffing envelopes, and without a trip to the post office. The service is NOT a postal service (like, for example, the one offered by the Italian Postal Service) but rather logistical support for the User for printing, envelope-stuffing, and delivery of mail to the relevant postal carrier.
In particular, via the mobile app, the User shall:

  • scan the document to be sent and
  • sign it by using the finger directly on the screen of their smartphone.

Content provided by the User

Users are responsible for their own content and that of third parties that they share through LetteraSenzaBusta, that they upload and post on or through LetteraSenzaBusta, or that they transfer by any other means. Users confirm that they have all the necessary consents from third parties whose data and/or content they share with the Owner and hereby indemnify the Owner for any liability or claim arising against the Owner in connection with illegal distribution of third-party content or unlawful use of the Service.

The Owner does not moderate the content provided by Users or by third parties but will act if complaints are received from Users or if orders are issued by the public authorities regarding content deemed offensive or illegal.

Rights over content provided by Users

The only rights granted to the Owner in relation to content provided by Users are those necessary to operate and maintain LetteraSenzaBusta.

By submitting, posting or displaying content on LetteraSenzaBusta (e.g. posts, comments, reviews), the User grants a license to the Owner without territorial limits, non-exclusive, royalty-free and with the right to sublicense, to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such content in any media or via distribution methods currently available or developed later.
Under no circumstances, the notion of content published on LetteraSenzaBusta includes the content of the communications sent through the Service, that is and shall always remain strictly confidential and not accessible to anyone other than the sender. 

Content provided by third parties

The Owner does not moderate the content or links provided by third parties before their publication on LetteraSenzaBusta. The Owner is not responsible for the content provided by third parties or for its availability.

Services provided by third parties

Users may use third-party services or content included in LetteraSenzaBusta, but they must be aware of these third parties' terms and conditions and have given consent to them. Under no circumstances will the Owner be deemed liable in relation to the proper functionality or availability, or both, of third-party services.


In order to use the Service or any part of it, Users must register in a truthful and complete manner by providing all the required data in the relevant registration form. The Users must also accept the Privacy Policy and these Terms and Conditions in full. Users are responsible for keeping their login credentials confidential.

If available, a registered LetteraSenzaBusta User may also take advantage of the trial Coupons made available by the Owner, as further described in these Terms.
Upon completion of the registration process, the User is required to download the Mobysign app, which the Owner may use to manage system IDs and allow Users to digitally sign documents to be sent.

Deleting User accounts and account termination

Registered Users can cancel their accounts and stop using the Service at any time, through the interface of LetteraSenzaBusta or by directly contacting the Owner.

The Owner, in case of breach of the Terms by the User, reserves the right to suspend or terminate the User's account at any time and without notice.

Paid services

LetteraSenzaBusta provides for additional services and subscriptions available upon payment of a fee.

The fees, duration and conditions for the accounts and paid services are highlighted in the relevant section of LetteraSenzaBusta.

Trial period

LetteraSenzaBusta might offer a trial period to Users in the form of a Coupon valid for a limited number of shipments and conditions each time specified by the Owner. The availability of any Coupons for Users is left to the exclusive and absolute discretion of the Owner.

Use of the Coupon

Unless otherwise stated the following conditions apply to the use of Coupons.

  • Each Coupon is valid for one person and can be used a single time in the manner and on the date specified in the instructions on the website and/or accompanying the Coupon.
  • It is not allowed to use the Coupon partially, or in a manner that leads to its complete redemption only in later stages.
  • The Coupon must be redeemed exclusively within the period of time specified for the offer. After this period, the Coupon will automatically expire, without any possibility for the User to make any claims about it.
  • In case of use for services other than those proposed in the initial offer, the User is not entitled to any credit/refund/compensation if there is a difference between the original value of the offer and the redeemed value.
  • The use of the Coupon is intended solely for personal, non–commercial use. Therefore reproduction, counterfeiting and commercial trade of the purchased Coupon are strictly forbidden, along with any illegal activity related to the purchase and/or use of the Coupon.

If any illegal act is committed, the Owner or the Third Party Service Provider can legitimately refuse to fulfill their contractual obligations and expressly reserve the right to take appropriate legal action to protect their rights and interests.


The services available for purchase through LetteraSenzaBusta are:

  • Priority Gold [Prioritaria Gold™];
  • Registered mail [Raccomandata Senza Busta™];
  • Winning advertising [Pubblicità Vincente™];
  • LegalDate [DataCertaOnline™];
  • IT Low Cost Telegram [Telegramma LowCost™] and, for the Italian Users only
  • Disdetta Certa™.

To complete the purchase of each of the listed services, Users must follow the procedure as detailed in the section devoted to each of LetteraSenzaBusta’s services that, unless otherwise indicated, includes the following steps:

  • Entry of required data, which may vary depending on the selected service (the text of the communication can also be prepared by an online editing service);
  • User login;
  • entry of recipient data;
  • summary;
  • payment by selected method;
  • electronic signature;
  • confirmation.

For further specific details relating to each service, the User may consult the relevant sections of LetteraSenzaBusta.

Digital signature

LetteraSenzaBusta uses third-party tools to manage digital signatures (i.e., Mobysign) and is not responsible for any delays and/or malfunctions related to the service. The User is invited to read and accept the terms of use and privacy policy of the third party supplier.


The Owner will, to the best of its ability, complete any orders it receives within 12 hours after notice of payment confirmation by the User. However, the User acknowledges and accepts that the Owner may not, under any circumstances, be held responsible for delays in delivery and/or malfunction and/or service interruption due to force majeure or circumstances beyond the control of the Owner; User’s fault, negligence, omission or non-compliance with warnings and instructions given by the Owner; fault, negligence or omission by a third party; discontinuance of the Service without notice to perform emergency response or related to the resolution of security issues, danger to the network and/or other people; total or partial Service interruptions due to activity and/or inaction of another supplier or because of equipment owned by the User or its negligence or incompetence.
Therefore, the User holds the Owner harmless of any liability in these matters, for any damage, direct or indirect, of any origin and nature, incurred by Users or third parties.

With regard to sending of communications via a selected postal carrier, User acknowledges and accepts that delivery times may vary, at times significantly, depending on the selected service, the chosen carrier, and the destination address of the communication. The times indicated by LetteraSenzaBusta are those estimated by different postal carriers (e.g., the Italian Postal Service) and entirely outside of the Owner’s sphere of control and/or influence.
In no event will the Owner be held responsible for delays, malfunctions, or both of the selected postal carrier, who is solely responsible for the shipment.


Prices quoted for each service are in Euros and do not include VAT (where applicable). For further information regarding fees for selected services, the User should consult the LetteraSenzaBusta page entitled “Price List.” The User is advised that prices may fluctuate depending, among other things, on third party pricing policies (such as postal carriers) over which the Owner has no influence and/or control. For further information or to request an estimate, Users are invited to contact the Owner.
By using LetteraSenzaBusta, Users agree that the postal carrier responsible for delivery is automatically selected by software that chooses the least expensive available service.

Methods of payment

LetteraSenzaBusta uses third-party tools for its payment processing and is not connected with any of the provided payment information – such as the credit card – in any way.

Exclusion of the right of withdrawal

The software used by the Owner processes Users’ orders immediately upon receipt of payment confirmation and it is assumed that the User wants to have the Service provided without waiting for the expiry of any relevant cancellation period (i.e. 14 days from the day the contract is entered into between the parties). Therefore, once a User’s payment has been made, no cancellation can occur and the Owner cannot honor any request for reimbursement.

Business partners

For the purposes of this agreement, Users understand and acknowledge that third-party companies, (i.e., postal carriers such as the Italian Postal Service, Sailpost, etc.) and not the Owner shall be exclusively responsible for mailing of correspondence. Therefore Owner is not responsible for any claim regarding presence or lack of availability/quality/delivery of said service. User is nevertheless encouraged to read and accept the terms of use and privacy policies of such third parties.

Business Users

Users who wish to join the business partnership program with the Owner will have the right to advertise the Service offered by the Owner on their website. Business Users will receive a percentage of Service purchases made through the link provided on those websites. Further information regarding this program can be found in the appropriate section of LetteraSenzaBusta or by contacting the Owner at the address provided in this document.


The Service offered by Owner consists merely to provide Users with logistical support for printing, envelope-stuffing, and delivery of mail to the selected postal carrier. The Owner in no way controls the content of any communications for which Users assume the entire responsibility, including with regard to any objectives such communications are designed to achieve.
The Owner has implemented an internal management system to guarantee the confidentiality of the contents of the letters entrusted to LetteraSenzaBusta and the protection of personal data contained therein. For more information, the User should consult the privacy policy posted at LetteraSenzaBusta or contact the Owner.

The Service is provided “as is”

The Service is provided by the Owner “as is”, with no express or implied warranty for accuracy or availability.

Service interruption

The Owner reserves the right to add and remove functionalities or features as well as suspend or even discontinue the Service, either temporarily or permanently. In case of final discontinuation, the Owner will do the utmost to allow Users to withdraw their information held by the Owner.

Service reselling

Users are not allowed to reproduce, duplicate, copy, sell, resell or exploit any portion of LetteraSenzaBusta and of its Service without the Owner’s express prior written permission, granted either directly or through a proper reselling program.


The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees, as the case may be, harmless from and against any claim or demand, including without limitation, reasonable lawyer's fees and costs, made by any third party due to or arising out of the User’s content, use of or connection to the Service, violation of these Terms, or violation of any third-party rights.

Forbidden use

The Service shall be used only in accordance with these Terms.
Users may not:

  • reverse engineer, decompile, disassemble, modify or create derivative works based on LetteraSenzaBusta or any portion of it;
  • circumvent any technology used by LetteraSenzaBusta or its licensors to protect content accessible via it;
  • copy, store, edit, change, prepare any derivative work of or alter in any way any of the content provided through LetteraSenzaBusta;
  • use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any portion of LetteraSenzaBusta or its content;
  • rent, lease or sublicense LetteraSenzaBusta;
  • defame, abuse, harass, use threatening practices, threaten or violate the legal rights of others in any other way (such as rights of privacy and publicity);
  • disseminate or publish content that is unlawful, obscene, illegitimate, defamatory or inappropriate;
  • use LetteraSenzaBusta in any other improper way that violates these Terms.

Privacy Policy

For information about the use of their personal data, Users must refer to the privacy policy of LetteraSenzaBusta which is hereby considered to be part of these Terms.

Intellectual property rights

All trademarks, nominal or figurative, and all other marks, trade names, service marks, word marks, illustrations, images, or logos that appear concerning LetteraSenzaBusta are, and remain, the exclusive property of the Owner or its licensors and are protected by the laws in force on trademarks and by related international treaties.

Specifically, the LetteraSenzaBusta™, Prioritaria Gold™, Raccomandata Senza Busta™, Disdetta Certa™, DataCertaOnline™, Telegramma LowCost™ and Pubblicità Vincente™ trademarks are the sole property of the Owner and protected by applicable laws for the protection of intellectual property.
LetteraSenzaBusta may also display different logos, trademarks, or distinctive marks owned by third parties. Such displays are for illustrative purposes only and serve to allow Users to easily identify the company to which it should send a notice of cancellation.
The Owner has no rights with respect to such trademarks, logos, or distinctive marks, which belong to and are attributable only to the rightful owners.

Age eligibility

Users declare themselves to be adult according to their applicable legislation. Under no circumstance may persons under the age of 13 use LetteraSenzaBusta.

Limitations of liability

The Owner, within the limits as currently set out by the applicable legislation, is liable for damage under contract and in tort to the Users or third parties only when such damage is the immediate and direct consequence, through willful misconduct or gross negligence, of the activity of LetteraSenzaBusta.

The User expressly releases and exempts the Owner from any liability, to the extent permitted by the applicable law, relating to possible damage or claims of any kind, including direct, indirect, punitive, incidental, special damages related to loss of profits, loss of revenues, loss of data or costs of substitution consequential or anyhow connected to the present agreement.

Users explicitly release and hold the Owner harmless from any liability regarding the content of communications made through the Service.

Changes to these Terms

The Owner reserves the right to modify these Terms at any time, informing Users by publishing a notice within LetteraSenzaBusta.

Users who continue to use LetteraSenzaBusta after the publication of the changes accept the new Terms in their entirety.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or any rights or obligations under these Terms, as long as the User's rights under the Terms are not affected.

Users may not assign or transfer their rights or obligations under these Terms in any way without the written permission of the Owner.


All communications relating to LetteraSenzaBusta must be sent using the contacts stated in this document.


If any provision of these Terms is invalid or unenforceable, that clause will be removed and the remaining provisions shall not be affected and they will remain in force.

Governing law and jurisdiction

These Terms and any dispute concerning the implementation, interpretation and validity of this agreement are subject to the law, the jurisdiction of the state and to the exclusive jurisdiction of the courts where the Owner has their registered offices, currently in England. An exception to this term applies only in cases, where the relevant law provides a sole place of jurisdiction for consumers.

Dispute resolution

Online dispute resolution for consumers

The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link.
The Owner is available for any questions via the email address posted under the Owner's information in this document.



The service provided by LetteraSenzaBusta as described in these Terms and in LetteraSenzaBusta.


Any user of the Service, whether a human being or legal entity.

Terms and Conditions (or Terms)

These Terms and Conditions, which constitute a legally binding agreement between the User and the Owner.

Business Users

Each User who is also a business partner of the Owner.


Any discount coupon or voucher, whether in paper or electronic format, offered by the Owner entitling the User to a free Service trial.



Latest update: July 17, 2017